Terms & conditions

1. Our company and these terms

A & F SOLUTIONS LTD, company number 13853740, registered in England and Wales. Registered office: 9 Granny Hall Park, Brighouse, HD6 2JL. Contact admin@afsolutions.uk or 07885 733524.

These terms cover our fire alarms, emergency lighting, extinguishers, nurse call, access control, CCTV, intruder alarms and fire door survey services. The written quotation, agreed specification and any expressly agreed special conditions describe the work for your job. We provide applicable terms before you accept the work; merely visiting this website or sending an enquiry does not create a contract.

Nothing in these terms removes rights or remedies that cannot lawfully be excluded. Additional protections for consumers are set out below.

2. Enquiries, estimates and quotations

An enquiry is a request for review, not a confirmed booking. Indicative estimates range from 10% below to 20% above the calculated base price and are not fixed quotations or a guarantee of the final cost. Unknown equipment, quantities, compatibility, access, labour and travel are checked manually.

We confirm the scope, price or charging basis, any exclusions, applicable tax treatment, payment stages and quotation validity before work is accepted. Site surveys, investigation visits or design work may be chargeable where agreed beforehand. Preparing a free quotation does not automatically make a site visit free.

3. Labour, call-outs and travel

Unless the quotation includes them, call-out, on-site labour, materials and travel are separate charges. The applicable hours, number of engineers, journey allowance and any minimum attendance are confirmed before attendance. We do not impose an additional hourly minimum unless agreed. Out-of-hours availability and the applicable rate are confirmed when you book; this website does not promise a 24-hour response.

Parking, accommodation, tolls, specialist access equipment or other expenses are included only where stated, or separately agreed before they are incurred. The quotation states the amount payable and any VAT treatment. Approved fixed or fitted prices take precedence where expressly stated, so included fitting is not charged twice.

4. Equipment and procurement

Equipment is priced on a supply basis, including sourcing, procurement, handling and support where applicable. Our supply price is not necessarily the manufacturer’s or supplier’s purchase price. Specialist, non-stocked and high-value items are reviewed individually before quotation; unapproved items do not receive an automatic price.

We check compatibility where reasonably possible. Substitutions affecting specification, appearance, function or price require your agreement. Manufacturer lead times and discontinued parts may affect scheduling. Customer-supplied equipment is used only where accepted as suitable; we explain any limits on manufacturer support or fault investigation.

5. Payment and stages

Unless a different written arrangement is agreed, smaller jobs are invoiced on completion with payment due within 30 calendar days of the invoice date.

Larger staged installations normally use:

1. 25% before work begins.
2. 25% after first-fix completion, with cleared payment required before second-fix work starts.
3. The remaining 50% after second fix or agreed completion, invoiced with payment due within 30 calendar days.

The stages and any interim or weekly invoicing are set out for the particular job. Deposits are credited towards the price and are not automatically non-refundable. Raise invoice queries promptly and explain the disputed amount; we work to resolve them. Any suspension for non-payment will be communicated with reasonable notice and managed so that a system is not deliberately left unsafe.

6. Changes and unforeseen work

Tell us promptly if requirements change. Additional devices, concealed damage, incompatible equipment, inaccessible areas or site conditions can change the work needed. We explain the findings and seek approval for a revised scope, price and timing before extra chargeable work proceeds. We may stop and make an area safe where an immediate risk prevents continuation. Necessary emergency action and any authorised charges are recorded.

7. Access, information and preparation

You must have authority to instruct the work and arrange access, a responsible site contact, keys, permissions and suitable working areas. Provide available drawings, system records, passwords or access credentials securely, and tell us about known defects, asbestos information, concealed services, restricted areas and relevant site rules.

Tell us about critical operations, occupied rooms, visiting restrictions and any need for shutdown notices, escorts or work outside normal activity. We agree arrangements for electricity, network access, isolation and testing. Do not send security codes or sensitive records through the public enquiry form.

8. Residents, children, staff and safeguarding

For care, education and other occupied premises, the site remains responsible for resident, patient, pupil and visitor supervision and care. Arrange staff support, escorts and access permissions appropriate to the setting. Tell us about relevant safeguarding requirements and any checks required before assigning engineers.

We coordinate access and disruption with your site contact, restrict tools and materials from unauthorised access, and respect confidentiality. We do not assume responsibility for personal care, supervision or moving vulnerable people. We may stop work where aggression, unsafe access or other conditions put people at risk. Do not leave sensitive records visible in the work area.

9. Safety, height, hot works and hazardous materials

Work must be planned and undertaken safely. Relevant risk assessments, method statements, site inductions, permits, barriers and suitable protective equipment are arranged according to the task. Safe access for work at height, ladders, platforms or lifting equipment must be available or agreed; we will not proceed using unsuitable access arrangements.

Hot works require the necessary authorisation, controls, fire precautions and any agreed fire-watch arrangements before work starts. Tell us about asbestos or suspected hazardous materials; we do not undertake asbestos removal under these services. Discovery of suspected asbestos or other hazards can require specialist assessment and a revised plan. Safety requirements cannot be waived by a customer instruction.

10. Fire systems, isolation and temporary precautions

Testing and repairs can temporarily affect alarms, nurse call, access release, lighting or monitoring. We agree the affected areas, isolation arrangements and notification responsibilities with the site contact. The premises operator must arrange appropriate operational precautions, including supervision or alternative arrangements during agreed interruptions, with specialist advice where needed.

We record relevant findings, explain restrictions and hand over the agreed work. Do not treat a successful repair or test as proof that every part of the premises or system meets all requirements. Unresolved defects and any need for further work will be identified where found within our scope.

11. Servicing, inspections, reports and certificates

The quotation states the systems, equipment, test scope, reporting and any relevant standards for the service. A visit covers accessible items and agreed checks, not an unlimited investigation of hidden construction or every possible defect. We record access limitations and observed defects and explain recommended next steps.

Certificates and reports relate to the specific work, date, findings and scope stated. We do not promise whole-building certification through a limited service visit. The premises operator retains responsibility for ongoing checks, records, risk assessments and maintenance. We do not withhold urgent safety findings because of an invoice dispute.

12. Fire door surveys

We review agreed doors for visible condition, gaps, seals, hinges, closers, hardware and available identification or documentation. A visual survey does not establish a fire rating where evidence is absent, confirm concealed construction, or automatically certify a door set or the building as compliant. The door list, access, measurements, report format and any remedial work are agreed separately. Unidentified or altered doors may need manufacturer or specialist evidence.

13. CCTV, access control and intruder systems

We agree camera views, recording, storage, access settings and handover requirements. Customers must arrange the permissions and lawful use appropriate to their premises, including privacy information for CCTV users where needed. Monitoring, remote access, connectivity, subscriptions and third-party responses are included only where specified.

Network availability, internet service, power, third-party changes, storage settings and equipment condition can affect operation. We explain relevant limits within our scope. Security equipment helps detect or manage risk; it cannot guarantee the prevention of crime or uninterrupted operation. Our responsibility to carry out the agreed work with reasonable care and skill remains.

14. Existing systems, making good and handover

Before work, identify existing faults and any sensitive finishes, equipment or areas. A repair to one component does not renew the whole system. We may recommend further work where condition or compatibility affects reliability.

Decoration, extensive building work, network administration, waste removal and other work are included only where stated. We take reasonable care of the premises and remain responsible for damage for which we are legally liable. Testing, user instructions, relevant settings and agreed documentation form part of handover. Securely store system credentials and tell us promptly about problems.

15. Cancellation, postponement and wasted attendance

Contact us as soon as possible if plans change. Outside applicable statutory cancellation rights, any charge for cancellation or a visit prevented by unavailable access must be fair, explained and limited to recoverable costs or loss that cannot reasonably be avoided. We take account of notice, costs already committed, work completed and any alternative use of the appointment. There is no automatic blanket forfeiture of deposits.

Special-order equipment is not automatically exempt from consumer cancellation rights simply because we ordered it for your job. We explain applicable goods-return or genuinely bespoke-item arrangements before acceptance. If we need to postpone, we explain the reason and agree a new date or applicable refund arrangements.

16. Consumer cancellation rights

If you are an individual acting mainly outside your trade or business, additional consumer protections apply. For qualifying distance or off-premises contracts, you generally have a 14-day cancellation period. For service contracts this runs from contract formation; for goods it generally runs from delivery. Mixed supply-and-installation contracts can involve both rules. We provide the relevant cancellation information and form with your booking.

Where you expressly request services to start during the cancellation period, we explain any proportionate payment due for work properly carried out if you cancel. Loss of the cancellation right for a fully performed service requires your prior express consent to starting and acknowledgement of that loss. A website enquiry or privacy acknowledgement is not an early-start request or waiver.

The exception for a visit you specifically request for urgent repairs or maintenance is limited to that urgent work and necessary replacement parts; additional non-urgent goods or services may retain cancellation rights. We explain the position before proceeding. Statutory refunds are handled within the applicable legal time limits.

17. Faults, warranties, insurance and liability

Tell us promptly about a fault, with relevant symptoms and job reference, so we can investigate. Manufacturer warranties and any additional workmanship guarantee have the scope and duration stated in the quotation or supplied documentation. An additional guarantee does not replace consumer statutory rights. We do not exclude responsibility for our own defective work by labelling every return visit chargeable.

If a problem results from unrelated damage, misuse, third-party changes or a fault outside the original work, we explain any proposed investigation or repair charges before proceeding. Insurance evidence, applicable cover and any special requirements should be checked before the job is accepted; these terms do not promise a particular policy limit or cover for every activity.

Nothing excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted. Consumer services must be performed with reasonable care and skill, and statutory remedies remain available. Any additional commercial allocation of risk must be expressly agreed and lawful; these website terms do not impose a blanket liability cap.

18. Driving, delays and circumstances beyond control

Travel and attendance depend on safe driving, traffic, weather, access and the availability of parts. We do not promise an arrival time that requires unsafe driving. We tell you about material delays and seek practical alternatives. Where events beyond reasonable control affect a job, we discuss the revised timing and your applicable rights rather than assuming we can retain payment without supplying the work.

19. Complaints, privacy and legal rights

Send complaints to admin@afsolutions.uk, including the job reference, issue and preferred outcome. We investigate and explain our response. Any applicable alternative dispute-resolution information is provided if a complaint cannot be resolved. Personal information is handled under our privacy policy.

English law governs these terms, subject to any mandatory protections that apply where you live or the work takes place. Consumers retain applicable rights to bring proceedings in the courts of their home jurisdiction. Future website changes do not retrospectively change an accepted job without agreement.